We provide genuine, verifiable flight and hotel reservations and travel plans that customers use as part of their visa applications and trip planning.
All bookings are created through airline and hotel reservation systems and can be checked directly with the airline or property where applicable.

No.
Flying Helpline / Flying Immigration is a private travel and documentation assistance service, not a government office, embassy, consulate, or VFS center. We do not process or issue visas and we do not influence visa decisions.

No travel agency can legally guarantee a visa.
Visa decisions are made only by the relevant embassy or consulate, based on your full application, documents, and personal circumstances. Our role is limited to preparing travel documentation and helping you organize your plans.

Yes.
Reservations are created in airline and hotel systems (often as booking holds according to carrier/property rules) and include a booking reference that can be checked on the airline website or with the hotel where applicable.
These bookings may need to be ticketed or updated before travel if you decide to actually fly or stay.

Flight reservations are typically valid for a limited time (often a few days) depending on each airline’s policy. Airlines can cancel holds earlier or later at their own discretion.

Because of this, we recommend ordering your reservation close to your visa submission date and always checking the latest embassy instructions about timing.

Most embassies ask for a flight itinerary or reservation, not a fully paid ticket, but requirements can differ by country and even by visa center.
You are responsible for confirming the exact document type required by your embassy or VFS center before placing an order.

For flight reservations we usually need:

1. Full name (as in passport)
2. Departure and arrival cities
3. Preferred dates and one‑way/round‑trip choice

For hotel reservations we usually need:

1. Destination city
2. Check‑in and check‑out dates
3. Number of guests/rooms

We never ask for your embassy login, bank password, or other sensitive credentials.

Delivery time depends on the option you choose.
Most orders are processed and emailed within 1–2 hours, along with PDF confirmations suitable to print and attach to your visa file. These are travel documents for visa applications and planning, not visa decisions themselves.

In most cases, yes.
If your plans change, you can request a revision ( https://www.flyinghelpline.com/revision-request/ ) within our stated conditions (for example, before your application date or within a certain number of days). Additional fees may apply because new reservations must be created again in the airline or hotel systems.

We normally handle the cancellation of reservations created through our partners where a cancellation is required.
However, if you choose to convert a reservation into a real ticket or paid stay, standard airline or hotel rules and fees will apply, and that separate purchase is between you and the airline/hotel.

Our refund policy is clearly described on our Refunds page.
Typically, you can request a full refund before we deliver any reservation documents; after delivery, refunds are limited and depend on the reason and our terms. In cases where embassy rejection is directly linked to our documentation, we may ask for the official refusal letter and review it under our policy.

Yes.
You can place one order for multiple travelers such as family members or friends. We can create a single shared itinerary or separate itineraries for each person, depending on your embassy’s requirements and your preference.

1. After order placement and payment, if you feel you no longer require our services, you may request a cancelation and full refund – BEFORE your order has been delivered. If a reservation document has already been delivered to the provided email address, no refund will be issued.
2. the whole amount is refundable after getting a visa if you book any confirmed flight from us.

but if you want it, you can make a refund request. especially because you are not happy with a product or service that you have bought from us, we believe with our customer satisfaction. somehow if possible will provide a refund.

We provide refunds for flights and hotels when your visa is denied due to our itineraries and reasons within the scope of our services only. You should provide us the complete letter of rejection stamped and signed by the embassy authority as a photo attachment with the name of the beneficiary reflecting on it, to process your refund request.

Please use the link below to submit a refund request if the terms are met:
https://flyinghelpline.com/refund-request/